Fifteen years building digital products at scale

Qantas

Head of Product - Hotels, Holidays and Insurance

Expanded scope to include Qantas Insurance (Travel, Health, Car, Home) alongside Hotels and Holidays, leading a team of 18 across 10 squads.

• Secured investment for the Qantas Insurance Wellbeing app strategy
• Led the strategy to simplify hotel supply connectivity using a third party provider
• Established experimentation practices and Product OKRs across Insurance

Qantas

Head of Product - Hotels and Holidays

Led the Digital Product team for Qantas and Jetstar Hotels and Holidays - a fully in-house built Travel Tech platform offering accommodation, packages, cruises, and experiences.

• Transformed the digital product operating model - strategy refresh, squad restructure, and ways of working changes across all business unit team members
• Scaled the Hotels & Holidays platform to transaction volumes in excess of hundreds of millions annually
• Delivered 12% conversion rate improvement across the booking funnel through UX optimization and A/B testing
• Launched first hotel supply integration for Qantas Business Rewards
• Delivered first international chain direct hotel connection driving incremental margin
• Designed and operationalised a product roadmap prioritisation framework
• Scaled and restructured the Product team in line with the business strategy

Great Southern Bank

Senior Manager, Digital Banking

Established and led the Digital Product practice for Great Southern Bank's Digital Banking platform - Online and Mobile Banking products serving 380,000+ customers. Business Owner accountable for digital banking budget, digital product performance, NPS, and monthly active user growth.

• Built the Digital Banking Product team from scratch
• Grew Monthly Active Users by 9% YoY
• Grew Digital Banking NPS by 3 points YoY
• Established product analytics capability within digital channels
• Defined the mobile banking re-platforming strategy
• Launched 12+ self-service features across Online and Mobile within a year
• Delivered rebrand from Credit Union Australia to Great Southern Bank across all digital channels in 6 months

Qantas

Senior Digital Product Manager, Qantas Money

Product Lead for Qantas Money - a new FinTech venture for Qantas Loyalty. Launched the credit card product suite from zero to one and built digital servicing capabilities across app and web.

• Launched three Qantas rewards credit cards in 2.5 years - including Australia's first credit card with always-on bonus status credits
• Launched Qantas Money App (iOS 4.5 stars, 25K+ downloads)
• Launched Qantas Money secure banking portal and public website
• Defined and executed conversion rate optimisation strategy for origination funnel, improving application completion by 18%
• Managed multiple squads across native app, web, and backend development

St George

Manager, Mobile Banking

Digital Product Manager for St George Mobile Banking, serving 750K+ monthly active users across three brands (St George, Bank SA, Bank of Melbourne).

• Feature ideation, UX definition, and delivery across 3 scrum teams
• Backlog prioritisation and stakeholder management
• Post-launch performance monitoring and optimisation

ING DIRECT

Product Owner, Mobile and Online Banking

Product Owner leading delivery of ING DIRECT's native banking apps (iOS and Android) and Online Banking platform.

• Launched ING's Re-platformed Online Banking experience
• Launched self-service features across Online Banking re-platforming programme
• Led product requirements across 4 scrum teams
• Coached junior Business Analysts

St George

Senior Business Analyst

Lead Business Analyst for St George Banking Group's Mobile Banking redesign - responsive web and native apps across three brands. Delivered mobile banking solutions, eStatements, overseas travel notifications, and secure messaging features.

ING DIRECT

Business Analyst

Business Analyst delivering ING DIRECT's first native banking apps and supporting Online Banking initiatives.

• Launched ING's first native banking apps - maintained ~4 star rating since launch